Frequently Asked Questions (FAQs)

Bernhard.store is located at 214 Charlton St, Beaver Dam, WI 53916, US. Our store is dedicated to providing stylish and high-quality women’s fashion for every occasion.

We are open from 8 AM to 6 PM, Monday through Friday. Our team is available to assist you with any inquiries during these hours. We are closed on Saturdays and Sundays.

You can reach our customer support team by:

• Email: [email protected]
• Phone: +1 608-403-4972

We are available during our working hours from 8 AM to 6 PM, Monday through Friday, and aim to respond to all inquiries within 24 hours.

At Bernhard.store, we accept the following payment methods:

• PayPal
• Payoneer

All transactions are securely processed to ensure your personal and payment details are protected.

We currently ship to all locations within the United States. Standard shipping fees are applied at a flat rate of $6.99 per order. Shipping times vary depending on your location, but typically orders are delivered within 7-15 business days.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the shipping provider’s website

We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 14 days of the delivery date. Items must be unworn, unwashed, and in their original packaging with all tags attached.

To initiate a return or exchange:

• Contact our support team at [email protected].
• We will provide you with detailed instructions on how to return your item.
• Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will work quickly to resolve the issue, including offering a replacement or a full refund.

If you need to cancel or modify your order, please contact us as soon as possible at +1 608-403-4972 or via email at [email protected]. We can only cancel or modify orders that have not yet been processed for shipping.

Yes! We take data security very seriously. Our website uses SSL encryption to ensure that all your personal and payment information is securely transmitted. We never share your information with third parties without your consent.

Yes, we believe in inclusive fashion. We offer a wide range of sizes, including plus sizes, to ensure that every woman can find the perfect fit at Bernhard.store.

Each item comes with care instructions on the label. We recommend following these instructions to ensure the longevity and quality of your clothing. Generally, we advise washing on a gentle cycle and air drying to preserve fabric integrity.